If after having received your order, you have changed your mind, or are not satisfied, you may request to return the item(s) within 14 days from the invoice date.

 

• Items must be in original condition with the product packaging, booklets/manuals, swing tags, labels and all other accessories included.
• The item/s are NOT opened (including any shrink wrap), used, worn or damaged, and are in 100% re-saleable condition when we receive them back
• We only refund item price exclude postage and handling
  If any of the money back guarantee requirements are not met, then the return may be rejected or re-evaluated.
• Before returning item(s), first contact our Customer Service staff on 1300 791 618 or email sales@tassietek.com.au to obtain advice and/or a Return Authorization (RA) number.

Change mind about a gift you received

• If you receive a gift purchased from Tassietek Online, you may return the gift and a credit will be issued to the original purchaser’s account.
• The item/s are NOT opened (including any shrink wrap), used, worn or damaged, and are in 100% re-saleable condition when we receive them back
• We only refund item price exclude postage and handling
• Return request must be made within 14 days of senders invoice date.
• Gift recipients may only initiate a return if their name appears on the shipping address of the order. If your name is not listed on the order, then we recommend that you contact the purchaser so they may initiate the return.
• Before returning item(s), first contact our Customer Service staff on 1300 791 618 or email sales@tassietek.com.au to obtain advice and/or a Return Authorization (RA) number.

IMPORTANT INFORMATION

• The items to be returned must be posted to the address nominated by Tassietek Online within 14 days after the RA number has been issued.
• It is recommended that proof of postage date be obtained and sent with the returned parcel
• All returns must have an RA number.
• Any item that is returned to Tassietek Online without an RA number risks being returned to sender.
• Tassietek Online recommends returns be sent by Registered Post for more secure postage options.
• All refunds will be issued in the original form of payment used for the original purchase – if the original method is unavailable, the refund recipient will be contacted to obtain details for alternative method.
• Please securely package the product for transportation. Where necessary include all components/accessories.
• Clearly mark the issued Return Authorization Number (RA No.) on the outside of the postage packaging (not on the product’s original box). Failure to do may result in the package sent back to you.
• Tassietek Online recommends Registered Post be used for better package tracking in the event of missing package, and more secure postage options.
• Tassietek Online recommends that before packaging item for return, digital photos be taken, in order to protect the sender in case a returns parcel being sent to us is damaged by the carrier during transit.
• Tassietek Online is not liable for items you sent that are damaged or missing in transit, we are only in a position to assist in the customer’s claim for compensation by reporting all the relevant information to the respective carriers.